• ̇You will receive a confirmation email containing your tracking Number once your package has been shipped. Visit the express company website to check the latest status of your order.
  Please ensure to use a valid and correct email address. If you do not receive this email, and it is not present in your inbox, please check in your junk or spam. In case you do not find it there either, please contact customer service at info@himmel.com in order to ask for an extra copy.

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• Himmel will dispatch orders on business days (Monday to Friday) only after the orders are placed. Please take this into account when placing orders over the weekend.

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• We are not liable for any local taxes, duties or other import charges levied by the importing country. Please check with your local customs office for additional rates prior to purchasing.

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• It is essential to use a valid shipping address where someone receives the package. Our official couriers SF Express require a signature in order to have a proof of delivery and avoid any kind of issue.
  In case of failure to collect the package or refuse of the delivery from the recipient, for both the outbound and inbound shipping cost will be deducted from the refund

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• The time frames mentioned above are estimates only, and Himmel makes no guarantees nor accepts any liability for deliveries that occur outside these estimates.

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